Questions you may wish to ask...

• Do you have a brochure?

  We do not have a brochure, as many of our items are illustrated on the website.  However we do have a information which we can email to you on our services and packages that we can offer you.  If you would like details on our prices, fabric samples or wish to discuss your requirements further, then please do not hesitate to contact us.

• I am looking for an item that is not advertised on your website.

  We offer a wide range of products and are continuing adding to our collection; if you do not see anything that suits your requirements then please give us a call or send an email.

• You have sent me a fabric sample, but it is not exactly what I am looking for.

  If this happens then please call us and talk to us in some more detail about what you are specifically looking for. One of the best options is to send us a sample of the colour you are looking for - this can be a swatch of your bridesmaid's dress fabric or just a cut-out from a magazine.  We also recommend that you see the colours when they are displayed at wedding exhibitions as many customers say they look very different. For a list of our forthcoming wedding exhibitions and open days please visit our wedding dairy page.

• I would like to make a provisional booking, what do I do next?

  To make a provisional booking please contact us to reserve your linen.  To confirm an order we require a 20% deposit along with one signed copy of our terms and conditions.  Your deposit can be paid by credit or debit card, bank transfer or by cheque.  Please note all credit card payments incur a 2.5% charge.  All the relevant paperwork will be posted out to you for your records.  To allow you to make a provisional booking all we need to know is the chair cover design you wish to go for and you can decide on the sash colour once you have finalised your colour theme.

• How far in advance do I need to book?

  Once you have decided on your chair covers then we can take a provisional booking. Although it is advisable to book early to avoid disappointment, we also accept short notice bookings. Please contact us to check availability.

• My wedding venue is outside the local area that you cover - will you still be able to supply me?

  Yes we are happy to quote for all venues out with the local area. If you would like a quote please contact us with details of your venue and the items that you are interested in.

• When do you increase your prices for linen hire?

  New prices are issued every January for our linen hire. To help you keep within your budget, the price you are quoted when you provisionally book will be the price you pay.

• Do you have a minimum order?

  We do not have a minimum order.

• When do I make my final payment?

  Your final payment will be due two weeks before the date of your Event and the date is stated on your provisional booking letter.  We will contact you a few weeks before this to check everything is as stated on your provisional details and at this point your final numbers will be confirmed.  Your final confirmation letter will then be sent out to you to allow you to pay your remaining balance.  Please bear in mind that any cancellations within 14 days will be charged at the full rate.

  Payments can be made by debit or credit card or by a bank transfer.  Please note all credit card payments will incur a 2.5% charge.

• How do I know the chair covers will fit at my venue?

  If you are unsure then please ask us for our opinion first as we may have been out to the venue on a previous occasion. Where this is not the case we will assist you with checking the size or make a visit to the venue ourselves to check the size required.

• I want my wedding co-ordinator to dress the wedding for me.

  We are more than happy to work with your own requirements and have worked with a number of wedding co-ordinators on very successful weddings.

• I have changed my mind about an item that I have already paid a deposit on - will I lose my deposit?

  Unfortunately all deposits paid are non refundable and non transferable.

• What happens if any of the linens I hire get damaged on the day?

  Damage or shortage of goods will be charged according to the full replacement value at the time of hire, details of which are available on request.

• Which sash design will i choose?

  We have a range of standard and bespoke designs that we can tailor to the specific look you wish for your Event.  We would recommend having a design appointment to allow us to show you what we can do for you.  To arrange an appointment call the office on 01259 222912.

top of page