Linen Hire & Venue Dressing Service
At Silver Events we aim to provide the best linen hire and venue dressing service available. As part of this we want to make sure that there is clarity regarding our linen hire and venue dressing service. Please find below some typical questions (click on links below to see the answers):
I am looking for an item that is not advertised on your website.
You have sent me a fabric sample, but it is not exactly what I am looking for.
I would like to make a provisional booking but am unsure about the colour for my chair ties.
How far in advance do I need to book?
My wedding venue is outside the local area that you cover - will you still be able to supply me?
When do you increase your prices for linen hire?
When do I make my final payment?
How do I know the chair covers will fit at my venue?
I want my wedding co-ordinator to dress the wedding for me.
I have changed my mind about an item that I have already paid a deposit on - will I lose my deposit?
What happens if any of the linens I hire get damaged on the day?
What is the difference between a 'chair tie' and 'chair bow'?
- We don't have a brochure, as many of our items are illustrated on the website. If you would like details of our prices, fabric samples or wish to discuss your requirements further, then please do not hesitate to contact us.
I am looking for an item that is not advertised on your website.
- We offer a wide range of products and are continuing adding to our collection; if you do not see anything that suits your requirements then please give us a call or send an email.
You have sent me a fabric sample, but it is not exactly what I am looking for.
- If this happens then please call us and talk to us in some more detail about what you are specifically looking for. One of the best options is to send us a sample of the colour you are looking for - this can be a swatch of your bridesmaids dress fabric or just a cut out from a magazine.
I would like to make a provisional booking but am unsure about the colour for my chair ties.
- We only need to know your chair cover fabric for you to make a booking. The specific colours of your chair ties can be worked on at a later date once you have a better idea of what you are looking for.
How far in advance do I need to book?
- We are currently accepting bookings until the end of 2010. 2011 bookings will be accepted from the beginning of 2009. Once you have decided on the colour of your chair covers then we can take a provisional booking.
ALthough it is advisable to book early to avoid disappointment, we also accept short notice bookings. Please contact us to check availability.
My wedding venue is outside the local area that you cover - will you still be able to supply me?
- Yes we are happy to quote for all venues out with the local area. If you would like a quote please contact us with details of your venue and the items that you are interested in.
When do you increase your prices for linen hire?
- New prices are issued every January for our linen hire. To help you keep within your budget, the price you are quoted when you provisionally book will be the price you pay.
The minimum order is £300.00
When do I make my final payment?
- Your final payment will be due two weeks before the date of your wedding and is stated on your provisional booking letter. You will receive a phone call a few weeks before this to check everything is as stated on your provisional details and at this point your final numbers will be confirmed. Your final payment letter will then be sent out to you. Please bear in mind that any cancellations within 14 days will charge at the full rate.
How do I know the chair covers will fit at my venue?
- If you are unsure then please ask us for our opinion first as we may have been out to the venue on a previous occasion. Where this is not the case, we will endeavour to find out for you.
I want my wedding co-ordinator to dress the wedding for me.
- We are more than happy to work with your own requirements; however we do not offer a price discount if you do not require our full service. We ask you to remember that our set-up has been designed to make your wedding day easy to organise and hassle free. In addition our set-up service ensures that the venue will look exactly as we discuss prior to the event.
I have changed my mind about an item that I have already paid a deposit on - will I lose my deposit?
- Unfortunately all deposits paid are non refundable and non transferable.
What happens if any of the linens I hire get damaged on the day?
- Damage or shortage of goods will be charged according to the full replacement value at the time of hire, details of which are available on request.
What is the difference between a 'chair tie' and 'chair bow'?
- A chair tie is when the fabric used to decorate your chair is folded over and left to hang as opposed to a bow. Depending on the fabric you select some fabric will sit better when dressed in a tie fold. If you are unsure please ask for our opinion when making your decision. Please also refer to the product pages on this site to view different images of chair ties and bows.
tel: 01259 222912 or 07780 671 805 | email: enquiries@silverevent.co.uk